Name : Citibank
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    Citibank was trying to make $7.8M in interest payments. It sent $900M principal instead. That was in August 2020. Now, a federal judge has ruled that Citibank isn’t entitled to the return. A poorly designed user interface contributed to the massive screwup.Citibank got a $500 million lesson in the importance of UI design.

    BFSI    Citibank   

    Q1(Jan-feb-Mar), 2021

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